As the Philippines embraces a new normal amid the community quarantine, Globe is making it easier for its subscribers to manage their accounts with the GlobeOne and Globe at Home apps. With just a few taps on their smartphones, they can monitor and track their usage and bill, request for tech support, buy load, and settle their balance.
The apps were developed as an alternative channel for concerns that are usually addressed by visiting a Globe Store. These steps meant having to go out, which is not ideal given the health risks of the COVID-19 pandemic. Customers can now download the apps for free and have their concerns resolved within minutes, without having to wait for their turn or step out of their homes.
“As we shift to a more relaxed quarantine across the country, we continue to recreate the way we serve our customers to make it easier and safer for them to manage their accounts,” says Rebecca Eclipse, Globe Chief Customer Experience Officer. “They have relied on online platforms for essentials, groceries, and even education, to lessen physical interaction. We are offering this same convenience as we bring our most widely-used services to our customers’ reach through our apps,” Eclipse added.
Globe in Upgrading Customer Services
GlobeOne is the digital companion for all the needs of Globe Postpaid, Globe Business and Prepaid subscribers. This app allows them to access their billing statements, monitor their data consumption, check their rewards points and even buy load credits.
The Globe at Home app on the other hand allows Globe at Home Broadband and Prepaid Wifi subscribers to easily track their data usage, add volume boosts and even upgrade their plan subscription.
Both apps are free to use and are designed to be accessible any time, anywhere. Through these apps, customers can resolve their concerns in minutes, without having to wait for their turn on the hotline or at the Globe Store, allowing them to have more time for things that matter to them.
To access, customers can simply download the suitable app and register using their email address or third-party credentials like Gmail, Facebook, and Yahoo! Mail. After they register, they can enroll their accounts using their mobile number.
Customers may also dial *143# and chat with Globe Telecom’s FB Messenger to do self-service transactions.